Business Operations and Administration

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BusinessOperations and Administration


BusinessOperations and Administration

Advancementof the health care services has led to the complexity of the hospitalorganization. The number of patients visiting the facility hasincreased leading to congestion in the clear hallways. Also, thepatients have more complicated illnesses thus requiring more care andattention. These factors have led to poor patient experience as aresult, new departments have been created to provide patientsatisfaction (Andeletal.,2012).Business operation and administration department facilitate smoothdelivery of medical services in line with finance activities of thehealthcare facility.The department is the nervous system of the healthcare facilitiesconnecting all units and facilitating smooth flow of data. Efficiencyin delivery of health services is guaranteed with the adoption of thenew system


Beforeits creation they were the interlocking of business activities andclinical operations in the hospital, thus hindering proper care ofpatients. The department is tasked with major roles example,budgeting, and finance (Anand&amp Fosso., 2013).It prepares budgets for every other department in the hospital aswell as availing funds for hospital projects. Human resourcemanagement of the facility ensures that there are enough doctors andnurses available to all patients. It develops policies and proceduresfor the entire organization. It also carries out marketing andbranding activities to create a good reputation for the hospital.Finally, it ensures that the hospital has the required facilitiesexamples being, medicine, and equipment.


TheMedical Office Administrator (MOA) supervises the daily operations ofthe hospital, especially staff, resources and patients. Thedepartment also hosts the medical secretary who executes clericalduties such as organizing for meetings and ensuring that the facilityruns smoothly(Andel etal.,2012).The CEO ensures that the entire facility is operating efficiently.Working closely with the CEO, is the Chief Finance Officer whohandles the facility’s financial activities. The Director ofNurses (DON) manages the nursing fraternity, physicians, nurses,patients and the family members. Another important administrator ishuman resource manager, who oversees the hiring and training of allemployees in every department. The medical assistant deals withadministrative duties in the facility, especially those involvingpatient’s care. Other personnel includes those who offer repair andmaintenance services, security and cleaning services.

Relationwith other Departments

Thereexists a symbiotic relationship with other departments. There is aconstant exchange of information between these departments. To makepolicies and procedures that apply to the facility, the businessoperation, and administrative department will have to source for datafrom the clinical and auxiliary departments(Cleverley etal.,2010).Also, members of the other departments may be involved in makingdecisions and solving problems that affect the entire facility. Forinstance, the hospital might catch fire thus decisions regarding theevacuation of patients are made by both clinical personnel andadministrative staff.


Advancementin technology is a significant change transforming the healthcarefacilities. For example, wearable tracking devices which help monitorthe patient’s activity levels thus facilitating patients care.Patient-centered care is a new approach being introduced by thehealthcare services with the aim of promoting patient satisfaction(Cleverleyetal.,2010).The service involves sourcing medical services from the internet. Itis, however, not recommended. Finally, with advancement intechnology, there is a need to securitize patient data. This isaimed at enhancing patient doctor confidentiality(Kongstvedt, 2012).

Thereis increasing need for healthcare systems to change the currentsetting to the community setting. This system will involve reducingthe inpatient care and building of hospitals with no beds. Thephysicians will be treating patients from different places (Turner,2010).This change will lead to finding other payment methods for healthcareand creation of a database to include as many patients as possible.Finally, there has been the introduction of telemedicine, whichfacilitates management of patient especially those with chronicdiseases. For instance, patients with diseases such as diabetes.Their care expenses have significantly reduced compared to thosestill visiting hospitals for treatment. However, it is not accessibleto citizens living upcountry.

TheImpact of Trends

Theadvancement of technology in healthcare has reduced the cost ofrunning facilities since many services that were previouslyperformed by a few personnel can easily be delegated to one employeethus reducing the costs of medical care services. Technology has alsofacilitated patient satisfaction where services are provided topatients on time as it is fast. Also, healthcare services providedare of quality since the equipment used is accurate and reliable.With the creation of powerful databases, there is data analysis ofpatient’s records that provide required information to improvepatient condition(Turner, 2010).Community healthcare setting will help reduce the population ofpatients in hospitals, allowing more bed space for inpatientservices. This will also cause the cost of healthcare in thefacilities to reduce as the number of patients is low. Also, otherresources available for patients in the hospital are enough. Theintroduction of telemedicine will assist the facilities in dealingwith patients with chronic diseases, where they do not have visithospitals to receive healthcare (Hulshofetal.,2012).

Analysisof Trends

Iwould first take up measures to ensure that services thetechnological level of the facility is improved and meet the setstandards. Adoption of technology will ensure that services renderedby the facility fast and quality. Another reason I would advocatefor technological advancement is the fact that it will facilitate theinterdependence of departments. The departments in the facility wouldwork as one unit with information flowing efficiently. Technologyinnovation will also assist managers of business activities to makeinformed and better decisions as they access to the informationrequired(Langabeer &amp Helton, 2015).I would also use the technology to formulate better policies andprocedures within the facility to deliver better patient care.

Sincehealthcare is shifting to the countryside I would expand theclinical department. I would hire more clinical officers and set uphealth centers where patients would be visiting. This might becheaper compared to those patients visiting the hospital. Moreover,the number of patients targeted might be higher since they do nothave to travel for long distance to receive treatment. In case thebucolic healthcare system is successful the revenue earned by thefacility will increase. For telemedicine patients, I would set up acenter where the patients with chronic diseases will only be visitingto get more medication or in the case of check-ups. This will allowthe healthcare facility to handle more patients at a cheaper cost.

Althoughthe above trends would change healthcare program in many hospitals, Ihave noted some shortcomings arising from their implementation. Forinstance, in the case where patients are sourcing medical help fromthe internet they might be easily misled if wrong information isgathered (Hulshofetal.,2012).Also, the adoption of new technology might be too valued for ahealthcare facility to afford. In the case of healthcare moving to acommunity setting, I would find it hard and costly to shift resourcesto these areas. Also, some services that can be rendered in hospitalsmight not be offered by the community clinics. I have only oneproblem with telemedicine, where the patient might die if heexperiences an emergency complication.


Businessoperations and administration are the throbbing heart of the healthfacilities. With its creation patients are guaranteed quality careand exceptional service (Cleverleyetal.,2010).Soon the inefficiencies and bureaucracies surrounding the managementof the medical centers will end. There is division of labor andspecialization, where doctors only concentrate on treating patients.This new system has allowed information symmetry with doctorsaccessing all the details concerning the patient. The ease in datamining saves time and resources that would have been used elsewhere.Although it might be costly to set up this new department, it isworth every penny. With the adoption of the new system hospitals inCanada can now compete globally as they are world class.


Anand,A., &amp Fosso Wamba, S. (2013). Business value of RFID-enabledhealthcare transformation projects. BusinessProcess Management Journal,19(1),111-145.

Andel,C., Davidow, S. L., Hollander, M., &amp Moreno, D. A. (2012). Theeconomics of health care quality and medical errors. Journalof health care finance,39(1),39.

Cleverley,W. O., Cleverley, J. O., &amp Song, P. H. (2010). Essentialsof health care finance.Jones &amp Bartlett Publishers.

Hulshof,P. J., Kortbeek, N., Boucherie, R. J., Hans, E. W., &amp Bakker, P.J. (2012). Taxonomic classification of planning decisions in healthcare: a structured review of state of the art in OR/MS. HealthSystems,1(2),129-175.

Kongstvedt,P. R. (2012). Essentialsof managed health care.Jones &amp Bartlett Publishers.

LangabeerII, J. R., &amp Helton, J. (2015). Healthcare operations management.Jones &amp Bartlett Publishers.

Turner,L. G. (2010). Quality in health care and globalization of healthservices: accreditation and regulatory oversight of medical tourismcompanies. InternationalJournal for Quality in Health Care,mzq078.

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